Privacy Policy
Effective Date: September 16, 2026
1. Introduction
The Car Conservatory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (thecarconservatory.net) or use our services. By using our website or services, you consent to the data practices described in this statement.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you schedule an appointment, fill out a triage form, or contact us. This information may include:
- Contact Data: Name, email address, phone number, and mailing address.
- Vehicle Data: Make, model, year, VIN, license plate, and service history.
- Communication Data: Messages, SMS text messages, emails, or call records.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our automotive repair services.
- Communicate with you, including sending service updates, appointment reminders, and estimates.
- Process transactions and send related information (e.g., invoices).
- Respond to your comments, questions, and provide customer support.
- Security & Anti-Spam: We use Google reCAPTCHA Enterprise to protect our website forms from spam and abuse. This service sets strictly necessary, functional cookies to evaluate risk. We do not use these cookies for tracking or marketing purposes.
4. SMS and Text Message Policy
By providing your mobile phone number, you consent to receive SMS communications from us regarding your vehicle's service, estimates, and appointment reminders. We strictly respect your privacy. We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing or promotional purposes. You may opt out of receiving text messages at any time by replying "STOP" to any message.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following situations:
- Service Providers: We may share information with trusted third-party vendors (e.g., invoicing software, CRM systems) who assist us in operating our business, provided they agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law, subpoena, or to protect our rights and the safety of our customers.
6. Data Security
We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any personal information to us online.
7. Michigan State Compliance
We operate in the State of Michigan and comply with applicable state and federal privacy laws. We are committed to ensuring your personal data is handled responsibly and transparently.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
The Car Conservatory
17243 Leone Dr, Suite G
Macomb, MI 48042
Phone: (248) 295-1023
Email: service@thecarconservatory.net