Privacy Policy

Effective Date: September 16, 2026

1. Introduction

The Car Conservatory ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (thecarconservatory.net) or use our services. By using our website or services, you consent to the data practices described in this statement.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you schedule an appointment, fill out a triage form, or contact us. This information may include:

  • Contact Data: Name, email address, phone number, and mailing address.
  • Vehicle Data: Make, model, year, VIN, license plate, and service history.
  • Communication Data: Messages, SMS text messages, emails, or call records.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our automotive repair services.
  • Communicate with you, including sending service updates, appointment reminders, and estimates.
  • Process transactions and send related information (e.g., invoices).
  • Respond to your comments, questions, and provide customer support.
  • Security & Anti-Spam: We use Google reCAPTCHA Enterprise to protect our website forms from spam and abuse. This service sets strictly necessary, functional cookies to evaluate risk. We do not use these cookies for tracking or marketing purposes.

4. SMS and Text Message Policy

By providing your mobile phone number, you consent to receive SMS communications from us regarding your vehicle's service, estimates, and appointment reminders. We strictly respect your privacy. We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing or promotional purposes. You may opt out of receiving text messages at any time by replying "STOP" to any message.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following situations:

  • Service Providers: We may share information with trusted third-party vendors (e.g., invoicing software, CRM systems) who assist us in operating our business, provided they agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law, subpoena, or to protect our rights and the safety of our customers.

6. Data Security

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any personal information to us online.

7. Michigan State Compliance

We operate in the State of Michigan and comply with applicable state and federal privacy laws. We are committed to ensuring your personal data is handled responsibly and transparently.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

The Car Conservatory
17243 Leone Dr, Suite G
Macomb, MI 48042
Phone: (248) 295-1023
Email: service@thecarconservatory.net

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(248) 295-1023

Symptom Triage

Sample Digital Vehicle Inspection • Powered by Tekmetric

2015 GMC Sierra 1500 SLT

RO #37 • 5.3L EcoTec3 V8 4WD • 114,280 mi

1. Technician Findings & Photos
Brakes

Front Brake Pads, Rotors & Calipers

Action Required — Replace

Uneven pad wear on the driver side and heavy rust across the assembly. Suspect the driver-side caliper piston is sticking (2mm inner pad left vs. 5mm on the passenger side). Recommend replacing front calipers, pads, and rotors as a matched set.

LH Inner Pad: 2mm (Fail)RH Inner Pad: 5mmLH Caliper: Sticking
Bay Photo
Technician inspecting rusty and sticking front dual-piston brake caliper
Technician Photo — Driver-side front caliper showing heavy rust and sticking pistons.
Electrical & Starting

12V Battery & Stored Fault Codes

12.2V — Marginal (Monitor)

Reads 12.2V at rest (~50% charge). Multiple fault codes stored for low voltage, fuel trims, and temperature sensors. Recommend charging and load-testing the battery before clearing codes.

Resting Voltage: 12.2VAlternator Output: 14.3V (Pass)
Suspension & Steering

Front Upper & Lower Control Arms

Pass (Monitor)

Upper control arm bushings look a little tired; lower control arms and ball joints are tight. Typical Michigan rust in the area—safe for now, re-check at future oil changes.

Ball Joints: Tight (Pass)Upper Bushings: Minor Aging
Suspension & Steering

Steering Rack & Tie-Rod Ends

Pass

Inner and outer tie-rod ends are tight with no play. Steering rack boots are intact and dry.

Fluids & Underhood

Engine Oil, Coolant & Brake Fluid

Pass

Engine oil is clean and full; coolant tested to -35°F. Brake fluid flush is included with front caliper replacement.

Tires

Tire Condition & Tread Depth

Pass (7/32")

Even wear across all four tires at 7/32" tread depth. Tire pressures set to 35 PSI door-placard spec.

2. Side-by-Side Part Options (Action Required Item)

When a repair has sensible part choices, we build side-by-side options so you can compare quality aftermarket vs. factory OE parts (or upgrades when applicable) and choose what fits your plans for the truck.

Quoted Only After Inspection (GM Genuine / ACDelco OE Selected)

We don't give quotes over the phone—even for brakes. On this Sierra, uneven pad wear turned out to be a sticking caliper rather than worn pads alone. Once your vehicle is inspected on the lift, exact parts and labor options are texted to your phone for approval before any work begins.

24-Mo / 24k-Mi Warranty
Ready to have us take a look at your vehicle?